Delivery and Returns

Products will be either sourced from the local branch or from the Express Spares Warehouse.

Returns Policy

Changed your mind?

If you change your mind about the product, you can notify us within 14 days and return it to us. The return may be subject to a re-stocking charge. For further information on re-stocking charges please refer to the Terms and Conditions section. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale.

Faulty Goods

We will repair, replace or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery. Please see note below regarding manufacturer warranties.

Upon receiving your request we will arrange shipment of the item with you. All returns are tested and if the item proves not to be faulty when tested then no refund will be offered and you will be charged the actual cost of the original delivery, collection and the subsequent item return.

How to arrange a return

Request return authorisation by emailing business.centre@graftongb.co.uk quoting your customer order number or by calling our contact centre on 01285 715407. 

It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed when you return them to us. Please do not write on the product packaging and send to:

Plumbase - Returns Department 
Central Distribution Centre
London Road
Fairford
Gloucestershire
GL7 4DS

Manufacturers Warranties

All products supplied by Plumbase come with a commitment to pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Plumbase. 

Some manufacturers arrange for engineers to fix problem parts on site. In such cases, we will provide you with the telephone number of the manufacturer's after sales team to make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.