Over 18,000 spares lines available for delivery
  My Account   Sign In or Register

Please enter your delivery postcode


Email Offers


Local Store Enquiries

For local Plumbase store enquiries,please use
our store finder to get contact information for
your local store


CDC and Web Order Enquiries

01285 715407


Plumbase Central Distribution Centre
London Road

Find us on the map

Opening Times
Monday - Friday: 08:00 - 17:00
Saturday: Closed
Sunday: Closed

Plumbase Customer Services



Grand Total: £0.00
Basket Is Empty

Need some help?

Call our friendly UK based support team on

0800 520 0505

Frequently Asked Questions

What is the standard delivery time? +

If you place an order by 5:00pm Monday to Friday, Plumbase will deliver next working day. We cannot be held responsible for delays caused by carriers or third party suppliers used. The Plumbase Website does display up to date stock information for each product. Once you have placed your order you will be advised on the progress of your order via a tracking number and link, this will allow to monitor your order fulfilment and shipping.

How much is delivery? +

Delivery costs will be incurred on all orders. All destinations other than the exceptional areas will incur a standard delivery charge of £4.99 ex VAT.

Where is my order? +

We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link - Track Your Order.

Can I collect my order? +

Yes you can. You will need to place your order directly with your local store. You can use our helpful store finder to show Plumbase locations.

How do I return an item? +

You can view our full returns policy on this link Returns Policy.

Do you offer a price matching service? +

Our highly experienced team is continually benchmarking our prices against the marketplace. We pride ourselves on offering great value, competitive prices and an excellent service.

Do you have an item in stock? +

We do show up to date stock information for each product on our website. This information can be found on the product information page, at the top labelled ‘Stock Level:’

Do you have a telephone number I can call you on? +

Yes, should you have any questions or queries regarding your order, please do not hesitate to call our friendly call centre team on 01285 715407. We are ready to help you. The call centre is open 8:00am - 5:00pm Monday to Friday.

What happens if I have ordered the wrong item? +

If you have changed your mind about the item, you can notify us within 14 days and return the product for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale.

Please contact business.centre@plumbase.com or phone our call centre on 01285 715407.


Can you send me a brochure? +

Want the latest brochure?  Simply click here to go to the plumbase download section, enter in your details and we will rush the last brochure to you.

How do I cancel an order? +

You will need to e-mail business.centre@plumbase.com 

You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.

What is the Waste Electrical and Electronic Equipment Regulation (WEEE)? +

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive on waste electrical and electronic equipment which, together with the RoHS Directive, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods. For more information Click Here.

Can I See Your Privacy Guarantee? +

Our Privacy Guarantee statement is available, click here to view it. 

We use cookies to help give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the website. However, you can read our Cookie Policy here.

Accept and Continue