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Plumbase

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Plumbase Central Distribution

01285 715407

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0800 520 0505

Frequently Asked Questions

This page contains answers to commonly asked questions about Plumbase product availability and delivery information. We try to make as much information as possible available through our website, however if you have not found the answer you are looking for please do contact us.

What is the standard delivery time? +

If you place an order by 7:30pm Monday to Friday from the Central Warehouse, Plumbase will deliver next working day. If placing an order through a branch, please contact the branch for lead times as delivery times may vary. However, we cannot be held responsible for delays caused by carriers or third party suppliers used. The Plumbase Website does display up to date stock information for each product. Once you have placed your order you will be advised on the progress of your order via a tracking number and  link, this will allow to monitor your order fulfilment and shipping.

How much is delivery? +

Delivery costs will be incurred on orders under the order value of £100 (Exclunding VAT) All destinations within the Territory other than the Exceptional Areas will incur a standard delivery charge of £5.99 for all orders under the order value of £100 (excluding VAT)

Where is my order? +

We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link - Track Your Order.

Can I collect my order? +

Yes you can. Simply enter your postcode into the relevant field on the Basket page then select 'Collect from Store'. Your closest branch will be displayed so you can select it and arrange to collect your order.

How do I return an item? +

You can view our full returns policy on this link Returns Policy.

Do you offer a price matching service? +

Our highly experienced team is continually benchmarking our prices against the marketplace. We pride ourselves on offering great value, competitive prices and an excellent service.

Do you have an item in stock? +

We do show up to date stock information for each product on our website. This information can be found on the product information page, at the top labelled ‘Stock Level:’

Do you have a telephone number I can call you on? +

Yes, should you have any questions or queries regarding your order, please do not hesitate to call our friendly call centre team on 0800 520 0505. We are ready to help you. The call centre is open 8:00am - 5:00pm Monday to Friday.

What happens if I have ordered the wrong item? +

If you have changed your mind about the item, you can notify us within 14 days and return the product for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitte, damaged or so altered that it is not fit for immediate re-sale.


Please contact business.centre@graftongb.co.uk or phone our call centre on 01285 715406.

 

Can you send me a brochure? +

Want the latest brochure?  Simply click here to go to the plumbase download section, enter in your details and we will rush the last brochure to you.

How do I cancel an order? +

You will need to e-mail your local branch. You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.

Where can I find dimensions for a product? +

Product dimensions, where possible will be displayed on the product information page.

What is the Waste Electrical and Electronic Equipment Regulation (WEEE)? +

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive on waste electrical and electronic equipment which, together with the RoHS Directive, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods. For more information Click Here.

Can I See Your Privacy Guarantee? +

Our Privacy Guarantee statement is available, click here to view it. 

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